Frequently asked questions
Can’t find your answer? Message us on WhatsApp.
Which areas do you deliver to?
We deliver in Bamako, and case by case in other Malian towns depending on capacity. The current list is on the Delivery areas page.
How long does a delivery take?
Timing depends on the delivery location and when the parcel arrives. An agent confirms it before delivery.
How much does delivery cost?
The price depends on the destination and the parcel. It is always announced and confirmed before delivery.
Which parcels do you handle?
Mainly parcels from online purchases (SHEIN, Alibaba…) and local shipments. For a bulky, fragile or unusual parcel, mention it in your request.
What information do I need to give?
Your name, a reachable number, the order or tracking number if you have it, and the delivery location with a landmark.
How do I make a complaint?
Message us on WhatsApp or choose “Complaint” in the form, with your reference number. An agent gets back to you.
What do you do with my information?
It is only used to handle your delivery. We never ask for a password, a code or a payment before the price is confirmed. Details in the privacy policy.
A parcel on its way?
Message us on WhatsApp or send a request: an agent replies with price and timing.